Automating the processing of medical claims offers several benefits such as better efficiency and accuracy, improved customer service, and increased productivity.
Medical claims processing is one of the many processes that can be automated through Business Process Automation (BPA). BPA is used by businesses to automate routine, repetitive, and sometimes redundant daily processes. By using user-defined actions and rules, the automated process ensures that data is distributed to the appropriate person in the processing chain.
BPA is widely used in healthcare organizations to simplify various processes, including medical claims, accounts payable, contract management, and employee onboarding. Medical BPA companies use specialized techniques to capture information from both paper and digital medical claims, leading to more accurate and cost-effective claim processing. Ideally, automated systems should support all standard medical claim forms, such as HCFA/CMS-1500. BPAs use precise data extraction technology to ensure accurate billing, accounting, and healthcare data. Automatic validation rules further ensure that businesses receive correct data for their customers’ billing, accounting, and healthcare claims management applications.
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What do Medical Claims Processors do?
To streamline processes through automation, it is important to consider the expertise of the people who have been performing these daily tasks for decades. Medical claims processors possess extensive knowledge of medical billing and coding, including current terminology and injury/disease classification. They play a crucial role in ensuring that healthcare claims are accurately adjudicated and processed on time, utilizing software programs such as Windows. In making decisions, medical claim processors take into account various factors such as co-pays, co-insurance maximums, and provider reimbursements. Lastly, the medical claims processor must ensure that each claim is resolved, which may involve:
Ensuring that each service is reviewed and accepted, and agreeing to pay the bill in full is a crucial step in resolving each claim. If there is a billing error, such as incorrect patient information, the medical claims staffer must deny the claim and return the bill to the healthcare provider for correction. Additionally, if the policyholder’s health plan does not cover the services, it is necessary to reject the claim entirely, and the policyholder must pay for the services out of pocket.
Investing in medical claims processing automation offers several significant benefits, including:
- Reduced overall costs and increased efficiencies for all parties involved
- Improved patient service excellence and cost efficiency for healthcare organizations
- Decreased need for human intervention in mundane tasks, such as monitoring services, by utilizing technology to perform tasks faster and more efficiently
- Reduced manual tasks, paper-based transactions, hard copy filing, and telephone interactions.